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If the P1 splitter does not work as expected, there can be several possible causes. In many cases, the issue is related to the cabling,… Read More »P1 splitter not working or connected device not working
If the Zonneplan dongle does not work correctly when connected to our P1 splitter with power supply, this may be caused by the high startup… Read More »Zonneplan dongle does not work with the P1 splitter
The gateway synchronizes its time with pool.ntp.org on UDP port 123 during startup. Steps to check 1) Make sure the gateway has working internet access For time synchronization to work, the… Read More »Gateway time/clock is incorrect
If you can’t log in to the gateway, always log in via the gateway’s IP address. You can find this IP address in your router’s DHCP list.… Read More »Cannot log in to gateway (find the gateway IP address)
If you can’t log in to the gateway, it’s usually either a wrong username/password or a problem after a reset/config change. Follow the steps below. 1) Try the… Read More »Cannot log in to the gateway (username/password incorrect).
If your S0 gateway is not counting pulses, it’s usually due to either a sensor/detection issue or a wiring/configuration issue. Follow the steps below to solve the problem. 1) Check value and factor (most… Read More »S0 gateway is not counting pulses
If your gateway is no longer counting pulses, it’s usually either a sensor/detection issue or a wiring/configuration issue. Follow the steps below from quick checks to deeper troubleshooting.… Read More »Gateway is not counting pulses (sensor is not detecting pulses)
Sometimes, after installing a firmware update, a gateway may temporarily become unreachable in your network or via its web interface/app. Below you’ll find the fastest… Read More »Gateway not reachable after a firmware update
How do I reset the gateway or restore it to factory settings? The problem The gateway is no longer reachable, no longer connects to WiFi,… Read More »How do I reset the gateway or restore it to factory settings?
Problem The gateway is not receiving any data from your smart meter, or all values remain at 0. As a result, you don’t get any insight… Read More »The gateway is not receiving any data, or all values are 0