Cannot log in to the gateway (username/password incorrect).

If you can’t log in to the gateway, it’s usually either a wrong username/password or a problem after a reset/config change. Follow the steps below.

1) Try the default login (admin)

Use the default credentials:

• Username: admin
• Password: smartgateways

Try logging in again.

2) Reset the gateway to factory defaults

If you still can’t log in, reset the gateway to factory defaults.

Follow the steps in the manual:
https://smartgateways.nl/kb/hoe-reset-ik-de-gateway-of-zet-ik-hem-terug-naar-fabrieksinstellingen/

Note: after a factory reset, some settings may need to be entered again.

3) Sometimes special characters are not accepted

It sometimes happens that certain special characters in a username or password are not accepted.

Try using a simple password (for example, only numbers or only letters), without special characters.

4) Pay attention when changing username/password

When you change the password:

• Enter the new username
• Enter the new password
• Fill in the fields so that you enter the new username once and the new password once (so don’t enter the new password twice in the same type of field)

Quick checklist

•  Try admin / smartgateways
•  Reset to factory defaults: link above
•  Use a simple password without special characters
•  When changing credentials: enter the new username + new password correctly (not duplicated)