Cannot log in to gateway (find the gateway IP address)

If you can’t log in to the gateway, always log in via the gateway’s IP address. You can find this IP address in your router’s DHCP list.

1) Use the IP address to log in (port 82)

Use port 82.

Example:
http://gateway_ip:82

Replace gateway_ip with the IP address your router has assigned to the gateway.

2) Find the IP address in your router’s DHCP server

Your router’s DHCP server always registers an IP address for the gateway.

This IP address is linked to the gateway’s MAC address.

The MAC address is printed on the label on the gateway.

3) If you can’t find the IP address

Check whether:

• the gateway is powered on
• the gateway is active on your network (Wi‑Fi/LAN)
• your router shows the DHCP leases (often under “DHCP clients”, “Connected devices”, or “Local network”)

Read out the gateway log (IP address shown)

Open the gateway log here:
https://smartgateways.nl/en/kb/view-gateway-log/

The IP address is displayed in the log, so you can always see which address to use to log in.

Quick checklist

• Log in via http://<gateway_ip>:82
• IP address found in your router’s DHCP list
• MAC address on the gateway matches the DHCP lease
• Or: find the IP address in the gateway log: https://smartgateways.nl/en/kb/view-gateway-log/