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Support

Find instructions and manuals here

Support

You can find instructions and manuals here

Try our Home Assistant LIVE DEMO

Curious about the possibilities of our gateways with Home Assistant? Click here for the Home Assistant Live demo.

Username: demo – Password: smartgateways | *some functions are disabled. Only dashboards are shown

Try our Home Assistant LIVE DEMO

Curious about the possibilities of our gateways with Home Assistant? Click here for the Home Assistant Live demo.

Username: demo

Password: smartgateways

Reset to factory default

  1. Make sure the gateway is not powered, including through the P1 port of the smart meter
  2. Wait a little longer before pressing the reset button
  3. Plug in the usb cable and wait for the blue LED to start flashing or the display to come on
  4. while flashing, press and hold the reset button for 10 seconds until the blue LED flashes rapidly
  5. release the reset button and wait 20 seconds. The gateway has been reset

Reset to factory default

Disconnect all cables from the gateway including the P1 cable to the smart meter

Don’t press the reset button yet

Connect the usb cable to the gateway and wait for the blue led starts blinking or the display turns on

Press the reset button during the blinking of the blue led or while the display just turned on and keep it pressed till the blue led blinks fast or the reset screen appears

Release the button and wait 20 seconds. The gateway is now reset to factory default